At Ziad Circuits, we take pride in the quality of our products and your satisfaction is important to us. If you receive an item that is defective, damaged, or incorrect, you may be eligible for a return or replacement. Please review the policy details below carefully.
Eligibility for Returns
We accept returns under the following conditions:
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The product received is damaged, defective, or not as described
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You notify us within 48 hours of delivery
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The item is unused, in its original packaging, and includes all accessories, manuals, and free items (if applicable)
Non-Returnable Items
We do not accept returns in the following cases:
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Change of mind after delivery
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Product was used, worn, or damaged after delivery
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Missing original packaging or accessories
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Orders rejected at delivery without valid reason
Return Process
To initiate a return:
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Contact our Customer Care at [email protected] within 48 hours of receiving your order.
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Include your Order Number, clear images of the item, and a description of the issue.
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Our team will respond with instructions for the return or exchange process.
Return Shipping
Return shipping is the responsibility of the customer unless the item delivered was defective, damaged, or incorrect. In such cases, we will arrange or reimburse return shipping based on your location.
Refunds
we only accept Cash on Delivery
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We do not offer cash refunds
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Refunds or credits are issued only after the returned product is received and inspected
Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us within 48 hours at [email protected] with photo evidence.
Policy Changes
Ziad Circuits reserves the right to update or modify this Returns & Refund Policy at any time without prior notice. Please review this page periodically for any changes.
Contact Us
If you have any questions about our Returns & Refund Policy, please email us at:
[email protected]